Overview
Customer Service Trainer Jobs in Ho Chi Minh City, Vietnam at Hytech
Title: Customer Service Trainer
Company: Hytech
Location: Ho Chi Minh City, Vietnam
Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology. Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.
Roles & Responsibilities
- Design and deliver engaging training programs, including onboarding, Forex fundamentals, and continuous learning initiatives.
- Create and maintain training materials, assessments, and knowledge evaluations to support employee development.
- Monitor training effectiveness through quizzes, feedback, and performance analysis, and continuously improve training outcomes.
- Collaborate with cross-functional teams to promote a culture of learning while ensuring training aligns with company policies and industry standards.
Qualifications
- Bachelor's degree with at least 2 years of corporate training experience; Forex knowledge is an advantage.
- Excellent presentation, communication, and English language skills.
- Strong planning, organization, problem-solving, and time management abilities.
- Self-motivated team player with a proactive attitude, able to simplify complex concepts and adapt in a fast-paced environment.
