Overview
Training Specialist Jobs in Ho Chi Minh City, Vietnam at Concentrix
Title: Training Specialist
Company: Concentrix
Location: Ho Chi Minh City, Vietnam
At Concentrix, we’re not just filling positions; we're building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a top tobacco brand, you’re in the right place.
Buckle up, because your exciting career adventure starts here – come see what we’re all about!
Location: QTSC1 Building, Quang Trung Software Center, Trung My Tay Ward, HCMC.
Time: 5 days/week. Rotatingshift. Having nightshift
Responsibilities:
- Provide training for new hires to help them to be well-equipped with program knowledge & Soft skills, preparing them for real-life situations.
- Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions to maintain agents' quality.
- Identifying and resolving quality issues, addressing root causes to build an appropriate action plan to maintain SOPs
- Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.
- Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed
Qualifications:
- >1 year experience in Training, background BPO/Call Center is a plus
- Strong English communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule and nightshift
