Overview
Training Specialist Jobs in Ho Chi Minh City, Vietnam at IPP Travel Retail – Member of IPPG
Title: Training Specialist
Company: IPP Travel Retail – Member of IPPG
Location: Ho Chi Minh City, Vietnam
Company Description:
IPP Travel Retail, a subsidiary of Imex Pan Pacific Group (IPPG), stands at the forefront of Vietnam’s dynamic aviation sector, redefining the retail and advertising experience at airports nationwide. With over 25 years of experience, IPP Travel Retail has established itself as a pioneer, offering a diverse range of products catering to both domestic and international travelers. As a strategic partner of major airports such as Tan Son Nhat, Noi Bai, Da Nang, Phu Quoc, and Cam Ranh, the company provides a curated selection of local and international offerings, reflecting Vietnam's vibrant culture and global appeal. Additionally, IPP Travel Retail excels in airport advertising, providing comprehensive services that meet the diverse needs of domestic and international brands.
Role Description:
1. Training Planning – Analyze training needs of departments through surveys and discussions with department heads. Support the development of training plans and training materials for assigned departments based on job functions, company strategies, projects, and brand requirements. – Coordinate with line managers to identify competency gaps and propose suitable learning
2. Training Implementation – Design, revise, evaluate, and update training programs aligned with company goals and strategies.
– Deliver soft skills, product knowledge, customer service, onboarding, and professional training programs for employees.
– Conduct orientation and onboarding training for new hires. Facilitate Train-the-Trainer (TTT) programs for supervisors, team leaders, and internal trainers.
– Create engaging learning materials including presentations, manuals, quizzes, SOPs, e learning content, and training videos.
– Manage and monitor training activities, attendance, and learning effectiveness.
Search for, evaluate, and coordinate with external training vendors when necessary.
3. Training Evaluation – Conduct post-training evaluations and recommend retraining programs when needed. Analyze training effectiveness and prepare training reports on time as required by management.
– Track employees’ learning progress and training records. Collect feedback and continuously improve training quality and learning experience. JOB REQUIREMENTS
Qualifications & Experience
– Bachelor’s degree in Human Resources, Business Administration, Education, or related fields. Minimum 2 years of experience in Training & Development or related areas. Experience in the retail industry is an advantage. Experience in e-learning or LMS systems is preferred.
Skills & Competencies
– Strong training and presentation skills.
– Good planning and training implementation skills. Strong communication and interpersonal skills. Good problem-solving and analytical skills.
– Good observation and situational handling abilities. Effective time management and organizational skills.
– Good command of spoken and written English.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Ability to create engaging learning content and training activities. Positive attitude, proactive mindset, and willingness to learn.
Benefits
– Working time: Monday to Friday (off on Saturday & Sunday).
-12 annual leave days and holiday bonuses according to company policy. Full social insurance coverage including Health Insurance, Social Insurance, and Unemployment Insurance with full salary contribution.
– 13th-month salary bonus. Employee discounts when purchasing company products. Participation in company activities and events such as team building, outings, and company trips.
– Professional and dynamic working environment with career development opportunities.
