Overview
Softskill Trainer Jobs in Ampang, Selangor, Malaysia at HABIB Group
Title: Softskill Trainer
Company: HABIB Group
Location: Ampang, Selangor, Malaysia
General Training Planning
- Collaborate with stakeholders to identify retail training needs.
- Organize and oversee in-house training for different employee levels.
- Create training schedules and choose appropriate methods.
- Shape the learning framework by developing or evaluating programs.
- Manage resources for training development and delivery.
- Provide training in selling skills and customer service aligned with sales cycles and priorities.
Training Content Creation
- Create tailored training programs for retail employees
- Develop training materials, including slides, guides, handouts, activities, and evaluation tools
- Utilize effective teaching methods for employee learning
- Procure educational aids and materials as necessary
- Assess training effectiveness and suggest improvements to address gaps
Talent Management
- Coordinate talent reviews with leaders to match talents with business goals
- Regularly assess talent development and progress through discussion
- Align talent development with future skill needs and build a talent pipeline
- Plan and organize yearly engagement activities to boost employee motivation
- Strategize and implement job enrichment and job enlargement initiatives to increase job satisfaction and strengthen employee retention
- Analytical skills for assessing training effectiveness and making data-driven decision
- Knowledge of compliance and regulatory training requirements in the industry
Requirement
- Possess at least a Bachelor’s Degree in Human Resource Management, Business Studies / Administration / Management / Education or relevant fields. Candidate without Bachelor’s Degree must have equivalent qualification such as professional certification in relevant field
- At least 3 years working experience in the learning and development / trainer role. Experience in jewelry retail, luxury retail, or retail customer service training would be highly preferred
- HRD Corp certified and accredited trainer would be highly preferred. Experience in teaching or training adults would be an added advantage if not certified and accredited
- Good command of English and Bahasa Melayu in both written and verbal communication. Strong interpersonal communication skills
- Ability to develop training courses and relevant course materials based on training needs / competency gaps
- Ability to execute various learning interventions, for example on-the-job training, classroom live training and remote / virtual sessions
- Proficiency in Microsoft Office includes Excel, Words and Power Point
- Well-organized with strong time management skills, able to multitask and work under minimal supervision
- Willing to travel extensively within the country on a regular basis
