Overview
Senior Operations Manager/Edtech Jobs in Hyderabad, Telangana, India at NNIIT
Position: Senior Operations Manager(1:1 Edtech Only)
Location: Hyderabad
Experience: 4+ years in online education operations, specifically managing one-on-one classes
Employment Type: Full-Time
CTC : 4-8
LPA
About Us:
NNIIT is a leading EdTech/Online Learning platform dedicated to providing personalized learning experiences. We specialize in one-on-one online classes across various subjects, ensuring quality education for students worldwide.
Job Overview:
We are looking for an Operations Manager with a strong background in managing one-on-one online classes
. The ideal candidate will oversee daily operations, optimize processes, and enhance student-teacher coordination to ensure seamless class delivery. They will also play a crucial role in student retention and upselling courses to maximize engagement and business growth.
Key Responsibilities:
End-to-End Operations Management: Oversee the scheduling, execution, and quality control of one-on-one online classes.
Teacher & Student Coordination: Manage onboarding, training, and engagement of teachers while ensuring students’ requirements are met.
Process Optimization: Develop and implement strategies to enhance efficiency in scheduling, tracking, and feedback collection.
Technology & Platform Management: Work closely with the tech team to improve the platform’s features for better class delivery.
Quality Assurance: Monitor class performance, gather feedback, and drive initiatives to improve teaching standards.
Issue Resolution: Handle escalations related to scheduling conflicts, technical difficulties, and teacher-student concerns.
Reporting & Analytics: Track key performance metrics (attendance, satisfaction, completion rates) and present insights to leadership.
Retention & Engagement: Implement strategies to improve student retention, ensuring high course completion rates.
Upselling & Renewals: Identify opportunities to upsell additional courses or higher-tier programs to existing students.
Compliance & Policies: Ensure adherence to company policies and guidelines for online education.
Requirements:
Experience: 4+ years in operations, preferably in online education with a focus on one-on-one classes
.
Technical Skills: Proficiency in using LMS platforms, CRM tools, and scheduling software.
Strong Communication: Ability to coordinate effectively with teachers, students, and internal teams.
Problem-Solving: Quick decision-making skills to handle operational challenges.
Process-Oriented: Experience in streamlining operations and implementing best practices.
Sales & Customer Success Mindset: Experience in retention, upselling, or subscription-based business models is a plus.
Team Leadership: Ability to manage and guide a team of coordinators and support staff.
Preferred Qualifications:
Background in EdTech, Online Tutoring, or E-Learning platforms.
Familiarity with Zoom, Google Meet, or other online class tools.
Experience in customer/student success management
.
What We Offer:
Competitive salary and performance-based incentives.
Opportunity to be part of a fast-growing EdTech company.
A dynamic work environment with growth opportunities.
Title: Senior Operations Manager/Edtech
Company: NNIIT
Location: Hyderabad, Telangana, India
Category: Education / Teaching
