Overview
School Success Lead, Revision Village Jobs in Bangkok, Bangkok City, Thailand at Crimson Education
Title: School Success Lead, Revision Village
Company: Crimson Education
Location: Bangkok, Bangkok City, Thailand
Revision Village is the #1 IBDP resource in the world, trusted by hundreds of thousands of students and educators. As our school partnerships, tutoring, and revision courses scale, what happens after a school joins us matters more than ever.
We're hiring a School Success Lead to own the full post-sales journey for schools, teachers, and students: onboarding, support, engagement, retention, and product feedback. The goal is simple to state and hard to do well: make sure every school that works with Revision Village succeeds with it, and keeps coming back.
It's a leadership role spanning school success, operations, product collaboration, and community engagement, with the scope to build the function and team from the ground up.
School Success & Retention
This function exists to see teachers, students, and schools genuinely succeed with Revision Village. Strong retention and renewals follow from that.
- Lead the School Success function with proactive engagement that drives satisfaction, retention, and renewals.
- Define success metrics and client health tracking; own escalations and service standards.
Onboarding and Support
- Own onboarding for new and renewing clients, ensuring schools, educators, students, and families adopt Revision Village successfully.
- Build scalable onboarding frameworks, training materials, and implementation playbooks.
- Ensure a smooth handoff from sales into onboarding and ongoing engagement.
- Oversee day-to-day support across schools, tutoring clients, and families, improving responsiveness, documentation, and workflows.
- Build scalable systems for inquiries and issue resolution, and maintain CRM and support tools in an organised and effective manner.
Product Feedback, Strategy & Cross-Functional Collaboration
- Gather and synthesise client feedback into structured, prioritised insights.
- Support the product team with feature prioritisation and representing the user voice.
- Work closely with Partnerships, Product, and Marketing to improve the end-to-end client lifecycle.
- Build reporting across onboarding, retention, support, and satisfaction, and drive operational excellence as we scale.
What we’re looking for
Must-haves
- 5+ years in client experience, customer success, account management, or operations, with team leadership experience.
- Track record building or improving customer success and support systems, balancing strategy with hands-on execution.
- Strong people management, relationship-building, and escalation skills across diverse stakeholders.
- Ability to turn customer feedback into actionable insights through cross-functional work with product or engineering.
- Proficiency with CRM/support tools (HubSpot, Intercom, Zendesk or similar), strong reporting and spreadsheet skills, and webinar/scheduling platforms (Zoom, Calendly).
Nice-to-haves
- Experience with IB and/or international school environments.
- Exposure to product operations or customer experience optimisation.
- Familiarity with customer health scoring and lifecycle management frameworks.
Why this role matters
This role is critical to ensuring that every Revision Village user – whether a school, educator, student, tutor, or parent – receives a seamless experience that materially improves teaching and learning. This is a rare opportunity to build and scale a globally impactful client experience function inside a fast-growing EdTech company.
If this sounds like you, apply via the instructions below. Please keep an eye on your spam or junk folder for correspondence from Teamtailor.
