Overview
Regional Training Assistant Manager Jobs in Ho Chi Minh City Metropolitan Area at Highlands Coffee®
Title: Regional Training Assistant Manager
Company: Highlands Coffee®
Location: Ho Chi Minh City Metropolitan Area
The Regional Training Assistant Manager is responsible for supporting the development of store capabilities and operational excellence across the assigned region through effective training and capability-building initiatives. The role is responsible for developing and enhancing learning content, delivering training programs, supporting regional training plans, conducting training audits and store assessments, managing training operations and learning systems, and partnering with Operations teams to ensure consistent execution of company standards and customer experience.
1/Key Accountabilities:
Training Program Development & Delivery
- Assist in developing regional training plans and deployment calendars aligned with operational priorities and capability development needs.
- Collaborate with the Learning Design team to develop, update, revamp, and continuously improve training materials, facilitation guides, and learning content.
- Support the development and implementation of learning solutions for new operational standards, products, systems, and skill requirements.
- Deliver leadership and operational capability development programs for store operations across the assigned region.
- Facilitate classroom, virtual, and on-the-job learning activities.
- Work closely with regional Operations teams to understand operational priorities, performance challenges, and capability development needs, and translate insights into relevant training plans, learning solutions, and capability-building initiatives.
Training Operations & Learning Management
- Manage training operations for the assigned region, including training calendars, scheduling, resource coordination, and training communications.
- Administer and maintain training records, certifications, LMS data, and training-related documentation for the assigned region.
- Monitor regional training compliance, completion status, and certification requirements through LMS and reporting tools.
- Prepare and analyze training reports, learning metrics, and capability data to provide actionable insights for Operations and Training leaders.
- Manage and monitor the regional training budget to ensure effective utilization of training resources.
- Partner with the Learning Design & Digital team to support LMS implementation, data accuracy, and learning system adoption.
- Contribute to company-wide capability-building initiatives, talent development programs, recognition programs, and other organizational projects as assigned.
- Share best practices and participate in continuous improvement initiatives to enhance learning effectiveness and operational impact.
Field Capability Assessment & Operational Support
- Conduct periodic store visits and training audits to assess capability levels, training effectiveness, and adherence to operational standards.
- Provide feedback and recommendations to store leaders and Operations stakeholders to address identified capability gaps.
- Support operational initiatives, new rollouts, and change management activities through training interventions.
- Utilize audit observations and field insights to continuously improve training content, learning solutions, and delivery effectiveness.
2/Job Requirements:
Education/ Training Qualifications
- Bachelor's degree in Business Administration, Hospitality, Education, Human Resources, or a related field.
Experience
- 05+ years of experience in Training, Learning & Development, or related functions within F&B, retail, hospitality, or multi-unit service businesses.
- Experience in delivering training and capability development programs for frontline and management-level employees.
- Experience working with LMS, training analytics, or learning reporting systems is an advantage.
Knowledge of:
- Customer experience and service excellence standards.
- Operational standards within F&B, retail, or multi-unit service environments are a strong advantage.
- Adult learning principles, training methodologies, and capability development approaches.
- Training administration and learning operations processes.
- Learning Management Systems (LMS) and training reporting tools are preferred.
Skills (Ability to):
- Training facilitation and presentation skills.
- Stakeholder management and influencing skills.
- Planning, organization, and project management skills.
- Data analysis and reporting capabilities.
- Problem-solving and continuous improvement mindset.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Adaptability to operate effectively in a fast-paced, high-growth environment
- Good command of spoken and written English.
Working hours: as per business needs. Typically, 8:00am-5:00pm Mon-Friday.
Apply via email: [email protected]
