Overview
Learning Sucess Manager Jobs in Kolkata, West Bengal, India at The TuitionE
Title: Learning Sucess Manager
Company: The TuitionE
Location: Kolkata, West Bengal, India
Reporting To:
Managing Director
Location:
Kolkata, West Bengal, India
Employment Type:
Full-Time
Job Summary
The Learning Success Manager is responsible for ensuring excellent academic delivery, student success, parent satisfaction, and smooth day-to-day academic operations. This role acts as the bridge between students, parents, tutors, and internal operations teams to ensure high-quality learning outcomes and service excellence.
The ideal candidate will oversee tutor performance, student progress tracking, scheduling coordination, issue resolution, retention strategies, and continuous improvement of the learning experience.
Key ResponsibilitiesAcademic Delivery & Student Success
- Monitor student academic progress and learning outcomes
- Ensure timely class scheduling and smooth session execution
- Coordinate with tutors to maintain teaching quality and consistency
- Track attendance, performance reports, assessments, and feedback
- Identify learning gaps and recommend academic improvement plans
- Support personalized learning journeys for students
Parent & Student Relationship Management
- Act as the primary point of contact for parents regarding academic progress
- Handle parent concerns, feedback, and escalations professionally
- Improve student retention through strong engagement and support
- Ensure high parent satisfaction and positive learning experiences
Tutor Management
- Monitor tutor performance, punctuality, and teaching effectiveness
- Coordinate onboarding support for new tutors
- Maintain tutor schedules and class allocation efficiency
- Conduct regular feedback sessions with tutors
Operational Excellence
- Manage daily academic operations and service delivery
- Coordinate between sales, academic, and support teams
- Ensure CRM/data systems are updated accurately
- Generate academic performance and retention reports
- Improve SOPs and workflow efficiency for academic operations
Continuous Improvement
- Identify operational bottlenecks and propose solutions
- Support new academic initiatives and program launches
- Drive retention strategies and upsell opportunities through service quality
Required Skills & Qualifications
- Bachelor’s degree in Education, Business, Management, or related field
- 7+ years of experience in academic operations, EdTech, tutoring, or education services
- Strong communication and relationship management skills
- Excellent problem-solving and conflict-resolution abilities
- Strong organizational and multitasking skills
- Experience in student success, parent engagement, or tutor management preferred
- Familiarity with CRM systems, scheduling tools, and reporting systems
- Leadership mindset with strong ownership and accountability
Preferred Experience
- Experience in EdTech startups or tutoring platforms
- Understanding of K-12, after-school learning, or private tutoring ecosystem
- Exposure to retention strategy and customer success functions
Key Performance Indicators (KPIs)
- Student retention rate
- Parent satisfaction score
- Tutor performance metrics
- Student academic progress
- Class scheduling efficiency
- Complaint resolution turnaround time
- Monthly renewal and upsell support contribution
Why Join TuitionE
At TuitionE, we are transforming how students, parents, and tutors connect for better learning outcomes. You will play a critical role in building a high-impact academic ecosystem and shaping the future of personalized education. The TuitionE connects students with top educators to provide high-quality online tutoring for ICSE, CBSE, IGCSE and IB curriculums. Catering to students across the UAE, KSA, Oman, Qatar, Bahrain and India, we emphasize personalized guidance and student-centric teaching. Our mission is to ensure every student receives a tailored educational experience in the comfort of their home.
